Privacy Policy
Zedd Market Privacy Policy
Our Privacy Policy details the collection, distribution, used and sharing (where applicable) of your personal information, when you purchase, and/or visit, and/or log in to Zeddmarket.com, hereafter to be known as “The Site.”
When we refer to your “Personal Information” in our Privacy Policy, we are referring to both Device and Purchase/Sales/Order Information.
COLLECTING YOUR PERSONAL INFORMATION
Per standard industry practice, on visiting the Site, certain information is automatically collected relating to your Web Browser, for example, IP address, time zone; and specific cookies installed on your device.
Additionally, as you navigate through the Site, and view/save specific products and pages, your viewing history, and pages of interest, is also collected and stored, as information pertaining to how you interact with our Site, and other sites and pages.
Such auto-collection of information is referred to as “Device Information.”
Device Information – using the following technologies (for the purposes of collection):
“Cookies”
Data files placed on your device/computer that regularly include an anonymous unique identifier. If you would like to better understand COOKIES or indeed, if you would like to disable Cookies, please go to: http://www.allaboutcookies.org
“Log files”
Track actions occurring on the Site, while also collecting information such as your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. Having such information is necessary for the security of the Site as well as other users of the Site. It’s a safeguard for everyone.
“Web Beacons, Tags & Pixels”
Used for the purpose of recording how you interact with the Site, including personal information (billing address, shipping address, payment information -including credit card numbers, email address, contact/phone details), when making a purchase, or attempting to complete a purchase/order. Information gathered during the sales/purchase process is commonly referred to as “Order Information.”
HOW IS YOUR PERSONAL INFORMATION USED?
The purpose of the Order Information is to assist in processing your payments, and the shipment, and supply of goods/products, as well as a cross-check security for if/when there is an issue.
The information gathered is also used to:
- Screen Orders for potential security issues, risk, or fraud, in particular IP addresses.
- As a way of communicating with you. Occasionally this communication is in the form of cross-checking your details to ensure our records are up to date (shipping address/contact details), while at other times, based on your Site searches, your Orders, and your preferences, we may provide you with information, and/or advertising relating to products or services that our data indicates would be of interest to you.
- To improve our Site, through analysis of sales, marketing approaches, shipping costs and times, comments and feedback, and overall Customer satisfaction. Refer below Targeted Behavioural Advertising.
WHAT IS TARGETED BEHAVIOURAL ADVERTISING?
We use your Personal Information to provide you with targeted adverting and/or marketing communications we believe may be of interest to you.
If you would prefer to opt out of targeted advertising, please refer to the links below:
You can also opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal HERE
If you would like more information Targeted Advertising, please got the Network Advertising Initiative’s (“NAI”) educational page HERE
HOW & WHEN YOUR PERSONAL INFORMATION IS SHARED
On occasion, to continue to foster the best possible shopping experience, we will share some personal information with third parties.
Some of those third parties include WooCommerce to power our online business and Google Analytics to better understand how our customers use the Site.
If you would like to know more about how Google uses your Personal information, go HERE
You can also opt-out of Google Analytics HERE
Additionally, it is a legal requirement to share personal information in response to a Court Order, Subpoena, and Search Warrant, and other similar legal and/or legislative regulative requirements. Such legislation is in place to protect the individual’s rights, as well as the greater community, and is not taken lightly by Zeddmarket.com.
WE RESPECT “DO NOT TRACK”
We will never alter our Site’s data collection, or use practices, when we see a Do Not Track signal from your browser.
YOUR RIGHTS
European Customers, (residents of Europe), can access their personal information held by us, and have the right to correct, amend, update, or delete the data stored. Please note, the information we hold, and use in line with our processing and shipping, is required to complete your Order, (fulfill our obligation), and ensure your product is received by you.
The Zeddmarket.com policy of sharing personal information, in the pursuit of legitimate business transactions, and for legal requirements, per the above, is effectual for European residents also.
Additionally, please be aware your information will be transferred outside of Europe, including to Australia, Canada, and the United States.
If you are a European Resident and would like to exercise your rights, please use out CONTACT US page, or via the below message option.
DATA RETENTION
All Order Information, including personal information provided, and information pertaining to the Order, Sales &/or Product(s), will be maintained on the Site for our records, unless, or until, the Order is completed, and finalised, and you request the data to be deleted.
CHANGES
Our Terms, Conditions, Policies may, from time to time, be updated, or amended, to meet any new regulatory, or legislative requirements, new technologies and/or new security, or information gathering techniques, implemented by the Site.
CONTACT US
We are always happy to hear from our customers.
Should you have any questions, need assistance with an Order, or for any other issues, please contact us via email: support@zeddmarket.com
or by mail using the details provided below:
L1 445-449 South Road, Bentleigh, VIC, 3204, Australia
Refund and Returns Policy
Our Refund & Returns policy has a 30-day return period, from the date of receipt. After 30-days, unless there has been a prior arrangement, confirmed in writing, no refund or exchange will be offered.
All items/products/goods must be:
- Returned within 30-days.
- Be unused, undamaged & in the same condition as when shipped.
- In the original packaging.
Some items/products do not qualify for our return policy. These include:
- Perishable goods (food, flowers).
- Newspapers, magazines and/or book with obvious signs of use/damage.
- Intimate or sanitary goods.
- Hazardous materials (flammable liquids or gases etc.)
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
- Cosmetics where the seal has been broken (health and safety regulations)
- Personal grooming items, unless still in a sealed box/packaging.
HOW TO CLAIM YOUR RETURN
Please provide “Proof of Purchase” by supplying a receipt (proof of purchase), in your name, when making your claim. Please do not send your purchase back to the manufacturer as this will delay the process and may result in the item being returned to us beyond the 30-day returns window.
PARTIAL REFUND
Occasionally, and for specific products, we may offer partial refunds. Please review the below as a GUIDE ONLY. Our list of products is extensive, and it would be impractical to supply a complete, and ever changing, list.
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery, at our discretion.
REFUND
On receipt of your returned item, and one of our Team inspected the item, verified the Order, the Item, the date of Sale and the condition, you will receive an email confirming our receipt and notifying you of the outcome of our inspection (the approval or rejection of your refund request).
If you are approved, your refund will be processed, and a credit will automatically be applied to your original method of payment method/option. The time it takes for the refund to be transferred back will be subject to the payment method, and your country of origin (time zone), however, we will endeavour to process approved refunds as quickly as possible. In most cases, your confirmation email will state when to expect your refund to be processed and received.
Late or missing refunds
If you haven’t received a refund within 7-days of being notified of the refund expected date, please first verify with your financial institution, that there has not been a delay on their part. Next, contact your credit card company and/or payment facilitator (i.e. PayPal), there may be a delay on their side, and always allow 3-5 business days for as transfers to reach your account.
If, after checking with your financial and/or your payment facilitator, you still have not received your refund 3-5 business days later, please contact us at support@zeddmarket.com quoting your Order Number Credit Card Number & one of our friendly Team will be more than happy to assist. Please also ensure you note in your email any information passed to you by your financial institution and/or your payment facilitator.
Sale items
We offer no refunds on Sales Items. Faulty Sales Items should be claimed under the Manufacturer’s Warranty per Consumer Protection legislation. Please refer to the Manufacturer’s Warrant Policy.
Exchanges
We only replace defective, faulty Items. Defective & Faulty does not include DAMAGE done to the product due to careless, incorrect, improper, or inappropriate use of the Item (not in accordance with the design & purpose of the Item or as stated in the Description and/or Manufacturer’s Manual).
Exchanging the same item can be arranged by emailing: sales@zeddmarket.com & supplying us with the Sales Order & Item Description.
Gifts
Items sent as GIFTS will not be issued a REFUND. Gifted Items returned will be processed in the same way as regular Sales Items, however, the Gifted Party will receive a “GIFT CREDIT PENDING” for the value of the original purchase price (must be able to be verified), with a Gift Certificate sent once the Item has been completely processed.
Shipping Returns
Shipping costs do not form part of the REFUND. Any costs incurred by the Site will be deducted from the refund and any shipping costs incurred by the customer, will be the responsibility of the customer only.
Return Times will vary depending on the customer’s location and other factors beyond the control of Zeddmarket.com.
For expensive or fragile items, we recommend trackable shipping and insurance.
Need help?
Go to CONTACT US or email us at: sales@zeddmarket.com – our Team is always ready to help.