Shipping & Delivery
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations.
The orders placed before 8 am (AEST) will be dispatched within 24 to 48hrs (Business days only).
|Victoria (Melbourne Metro)||1 – 3|
|New South Wales (Sydney Metro)||3 – 4|
|Queensland (Brisbane Metro)||3 – 4|
|South Australia (Adelaide Metro)||3 – 4|
|Western Australia (Perth Metro)||5 – 6|
|Tasmania||3 – 4|
|Northern Territory||5 – 7|
The processing of an order starts only when the payment for an order has been made in full. The orders are dispatched usually within 24 to 48hrs (Business days) after receipt of cleared payment.
The data shared is only estimated and cannot be used to guarantee a delivery on a specific date or time. However, you can always reach out to the courier company to get updates on the order once it is dispatched.
The delivery timeframes are expected to be affected due to health/climate or miscellaneous circumstances. Zedd Market will be playing its role critically in dispatching the products to your customers, however, for a delay in these situations your patience is highly appreciated.
Transit Issue/No Tracking update
The tracking number is provided to you once the package has been dispatched from our warehouse. The tracking number will come live and show movements of the package only when it gets scanned by the courier company in the depot or parcel facility. Please note, in case the tracking is not showing up any updates after 48hours please contact us immediately so that we can reach out to the courier company and get it resolved to ensure you have good customer satisfaction.
A product can be undeliverable due to multiple factors, our team will contact you through email to resolve the matter.
Returned to Sender (RTS)
If a product has been RTS, it may be because of the following reasons,
Please make sure the address provided by the customer is always correct. Zedd Market does not hold the responsibility for address validation at our end. If the product gets Returned to Sender due to an invalid address then a re-delivery cost will incur. If the customer wants a refund, then a one-way shipping cost along with 15% restocking fees will be deducted.
Delivery Rejected by Receiver:
If the item is rejected by the receiver, then the order is considered as a change of mind following which shipping, as well as restocking fees, will be deducted. Please note, if an order is a gift purchase, it will be considered the same way as normal orders.
By default, the packages will be dispatched with the status “Authorized to Leave (ATL)”. However, this cannot be the case for every product or if the courier company delivery driver does not find a safe place to drop off the package. In such cases, the package will be taken back either to the post office or depot or a parcel collection center of the carrier company after leaving the calling card in the mailbox. It is the customer’s responsibility to monitor the tracking of the package and contact the courier company immediately if they have missed the delivery. A re-delivery cost will incur.